Domenica, 23 Settembre 2018
ROME

Investigation promised into Windjet passenger costs

English
© ANSA

(ANSA) - Rome, August 20 - Following consumer complaints,
Italy's civil aviation authority pledged Monday to investigate
charges that airlines are assessing to replace Windjet tickets.
Italy's consumers' association has complained that "in many
cases" passengers who bought tickets on Windjet, which recently
suspended flights, are being charged too much to be re-booked
onto solvent airlines.
Air carriers like Alitalia said they were charging about 80
euro for re-routing a one-way ticket, but the consumers'
association says some consumers are being charged more.
Vito Riggio, chairman of aviation authority Enac, said his
crisis unit would investigate, and asked consumers to report any
complaints.
Sicilian low-cost carrier Windjet collapsed more than one
week ago, stranding thousands of passengers and outraging
hundreds of thousands more who fear they've been left holding
worthless tickets.
The collapse of Windjet came during one of Italy's busiest
travel seasons, causing great havoc and also threatening the
finances of tour operators who complain they've also been stuck
with airline tickets purchased for customers who no longer want
them.

© Riproduzione riservata

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