Lunedì, 24 Settembre 2018

Antitrust authority examines Alitalia ticketing system


Rome, February 7 - Italy's antitrust authority
(AGCM) on Thursday opened investigations into Alitalia after a
flight operated by a partner carrier skidded off a Rome runway
on Saturday.
Separate criminal probes into the incident involving the
Romanian carrier Carpatair are already underway.
Now AGCM wants to establish whether Alitalia infringed the
national consumer code in relation to information given to
passengers on the stricken Saturday flight and other services
operated by partner carriers or in code-sharing.
The probe follows complaints by consumer watchdog
association Codacons and internal checks.
"Simulations (have shown that) information concerning the
carrier that effectively operates a flight is only provided at
the third stage of on-line booking and in very small lettering,"
the antitrust authority said in a statement.
In addition AGCM will also look into the promotion and sale
by Alitalia of certain products and services.
Three passengers were injured on Saturday when a Carpatair
flight skidded off the runway during landing at Rome's Fiumicino
airport en route from Pisa.
Alitalia is now under investigation for commercial fraud
after allegedly deceiving customers by selling tickets marked
Alitalia which were in fact for a foreign company.
The Italian carrier has denied the charges.

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